All orders are processed as quickly and carefully as possible within 7 days. Some items are made to order and may be subject to 2 weeks lead time for production. If you require your item by a certain date, please get in touch to ensure your shipping date before you place an order. Once your items are shipped, you will receive an email notification with the tracking details if applicable.
Local pick up is also available at our studio in East Vancouver, BC. Please select the local pick up option at check out and wait for us to get in touch with you to coordinate a pick up time once your order is ready.
We strive to use recycled and recyclable packaging materials wherever possible. If you receive packing peanuts in your package, please note that they are made of cornstarch and are 100% water soluble. Dissolve them down your regular kitchen drain as they decompose in water leaving behind no toxic waste. All other paper and cardboard packaging is recyclable.
Canadian Orders
All Canadian orders are processed, packed and shipped from our studio in Vancouver, BC, using Canada Post. No duties will be incurred. Any additional shipping costs for rejected or returned packages will be the responsibility of the customer.
US Orders
All packages are shipped using USPS. We ship to the Contiguous United States only.
Rejected or returned packages will be shipped back to Canada and the duties and taxes incurred will be the responsibility of the customer.
International Orders
We offer worldwide international shipping. Please note that delivery times can vary based on your location.
In addition to shipping costs, parcels might be taxed on entry to your country and you may be charged customs clearance/handling fees before you are eligible to receive your parcel. This is a fee set by your country and is a separate cost from shipping fees.
Returns
Due to the handmade nature of ceramics, there will be idiosyncrasies and variations in each piece. This is a characteristic of all handmade products and are not considered flaws or defects. Unless your product arrives broken or severely damaged, all sales are final. However, we want you to love your handmade product and if for some reason you are dissatisfied with your order, please let us know immediately and we can discuss options to ensure you have a positive experience with your purchase.
Currency
All orders are processed in Canadian Dollars.